Our Team

Alefba is a dynamic startup helping businesses solve their most significant issues, better manage their data, and efficiently harvest it to provide real-time actionable information that improves their overall business.

We are developing a flexible, responsive, and configurable platform to provide a highly intuitive and elegant dashboard that gives users an accurate view of their business and the necessary tools to take action quickly.

We are looking for talented and highly self-motivated people eager for a challenge that will push them outside their comfort zone and help them reach their full potential.

  • If you know the difference between data, information, and actionable information;
  • If you often question the way applications and websites are designed;
  • If you are concerned with performance and optimization problems;

we want to hear from you.


Technical Support
IT Technical Support

Do you want to be part of an organization that is developing and launching numerous exciting products in the AI field? If so, the Alefba Technical Operations (Tech Support) team is looking for a Support Specialist that works with multiple teams, and also our users to address day-to-day and long-term issues experienced with under-the-roof technology.

The ideal candidates will surface and aggressively attack various technical & non-technical issues relevant to computers and network concepts while topics in the accounting world are also interesting to them.


Requirements:

  • Soft skills such as patience, flexibility, and problem-solving ability
  • Familiar with computers and related technical information
  • Familiar with network information and concepts
  • Familiar with accounting software and related concepts
  • High School or equivalent diploma
  • Any experience of practice in the setup and installation of computer and networking equipment in a professional environment
  • Any experience in customer support is an asset.


Responsibilities include, but are not limited to:

  • Provides comprehensive technical support to Alefba customers
  • Setup and installation of Alefba products and any required facilitator software for customers
  • Diagnose and troubleshoots end-user computing problems including analyzing the problem, identification of appropriate resources, testing proposed fixes, and follow-up to ensure the problem has been resolved
  • Research, resolve, and respond to inquiries received via web chat, email, or ticketing system, all in a timely manner, in accordance with team standards
  • Informs customers of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed
  • Participate in an on-call rotation
  • Assisting in training new hires.
  • Continuous learning of new technologies.


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